- If you change your mind, and we have dispatched your Order, Customer is responsible to ship the products back at his own expense in the undamaged/ unopened / unused condition. We will have to review the products before issuing any refunds.
- Bank transferred is our preferred method for refunds.
- Amount:- we may deduct the charges we incur as of purchase by payment processor or any other (re-stocking fee, packaging etc.), because of Customer placing order by accident, Customer change their mind, Customer ordered the wrong items. Customer is required to send product back to us as 1. above before refund can be processed. if dispatched order come back to us because of wrong address provided by customer, customer did not pick up orders as required, customer is required to pay the amount we incur because of this plus another delivery charge before we ship the products. In absence of not receiving funds or any communication with customer we have a right to sell the products to new customer after 30 days. Customer has to wait if the products are sold out or order a different product if that items is discontinued by manufacture or we Illustration-Hub decided not to restock that item.
- If we made a mistake with shipping process, and customer request a refund full refund will be issued.
- In case of damage, customer is required to follow the process before receive refund or credit toward next purchase.